0116 367 7597

We are OPEN and here for you if you need us

Following the latest government guidance, we are partially open during tear 4 lockdown providing appointments to address an injury, condition or healthcare need.

Restrictions and Close Contact Information:

There is a restriction in place on close contact services, therefore:

We cannot provide any appointments that are not to address an injury, condition or healthcare - for example, a routine maintenance Sports Massage; 

Appointments will be kept as short as possible;

All close contact treatments (hands on) will be minimized as much as possible; 

Patients must wear a face covering when attending an appointment unless medically
exempt, this is to protect you, your therapist and the other patients.

 OVERVIEW

This website is operated by Bea sports injury clinic LTD. Throughout the site, the terms “we”, “us” and “our” refer to Bea Sports injury clinic LTD. Bea sports injury clinic LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site, purchasing something or using/booking any services from us, you engage in our “Service” and agree to be bound by the following terms and conditions. These Terms of Service apply to all users of the site and clinic.

Please ensure that you have read and fully understood them prior to booking any treatment By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any of our services.

SECTION 1 – TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of 18. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred via PayPal or Stripe and(a) transmissions over their various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.

Your security is very important to us at Bea Sports Injury Clinic LTD. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 –HEALTH & SAFETY
All practitioners at Bea sports injury clinic Ltd are fully qualified, hold a current professional and public indemnity insurance, for the services that they provide.

Due to the nature of our treatments and the need for close contact, our practitioners will maintain a high standard of personal hygiene and clients are asked to ensure that they also maintain a high standard of personal hygiene.

If a practitioner is unwell, suffering from a cold or virus, infection or general ill health, they will not be allowed to work due to the risks of cross contamination. This may result in us contacting you to inform you of the issue at the earliest opportunity to make suitable alternative arrangements.

Clients are asked not to attend for an appointment if they are unwell, suffering from a cold or virus, infection or general ill health. Please contact us via email at contact@beasortsinjuryclinic.co.uk at the earliest opportunity to rearrange your appointment. If you are unwell and contact us to inform us of your illness, please note that our Cancellation Policy may still apply.

Bea Sports Injury Clinic Ltd, including the practitioners, will not be held responsible for the loss or damage of personal items during your time at our premises.

Clients under the age of 18 years must be accompanied by a parent or guardian. This parent or guardian must give permission for the agreed treatment plan to be performed and will be requested to co-sign the New Client Consultation Form. They will be invited to stay in the room for the duration of the appointment and expected to remain present throughout the treatment.

Patients that may have health issues e.g. blood pressure, circulation problems, skin problems, have recently undergone an operation, are on medication, are pregnant, or have any other health worries, are advised to check with their GP before booking an appointment. When you arrive for your first treatment you will be asked to complete a registration document, if you haven’t done this online, to highlight with the therapist any health issues you may have.

For patients with serious illnesses, before we can proceed with any treatment, we ask you to provide a letter from your doctor or consultant stating that you are able to receive the specific treatment you want to have in the clinic.

Please inform us on any medical conditions, including pregnancy, prior to booking as some treatments may not be appropriate for you.

Bea Sports Injury Clinic Ltd holds the right to refuse any treatment for reasons that may include (but are not limited to) the following:

  1. Medical Conditions or illnesses that can affect the therapist’s health e.g. cold, cough, flu etc;
  2. Being under the influence of alcohol or other drugs or intoxicants;
  3. Poor hygiene;
  4. If we are not the right therapist for you;
  5. If we need to refer you to another medical professional;
  6. If a patient is being rude or disrespectful, physically or verbally abusive towards any practitioner, or demonstrates inappropriate, aggressive or sexual behaviour. Such behaviour may result in a partial or total ban from our clinic and may also result in criminal proceedings.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your
own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any  time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 5 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 6 – PRODUCTS OR SERVICES
We have made every effort to display as accurately as possible the images of our products and services that appear on our website.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of
products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to refuse any order or service you place/book with us. We may, in our sole discretion, limit or cancel quantities of bookings made per patient.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 7– ACCURACY OF BILLING AND ACCOUNT INFORMATION
You agree to provide current, complete and accurate information for all appointments made at our clinic.

You agree to promptly update your account and other information, where applicable at the time, including your email address and phone number, medical history and other personal information we may require.

SECTION 8 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 9 – PERSONAL INFORMATION
Your submission of personal information through the website is governed by our Privacy Policy.

SECTION 10 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site, its content or our offered therapies and services

(a) for any unlawful purpose;
(b) to solicit others to perform or participate in any unlawful acts;
(c) to violate any international, provincial or state regulations, rules, laws, or local ordinances;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
(h) to collect or track the personal information of others;
(i) to spam, phish, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or
(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet; or
(l) to engage in any inappropriate behaviour including but not limited to illicit or sexually suggestive
remarks, sexual advances, or other inappropriate behaviour; We reserve the right to terminate your use of the Service or any related website usage for violating any of the prohibited uses.

SECTION 11 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or
conditions of any kind, either express or implied, including all implied warranties or conditions of merchant ability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Bea sports injury clinic LTD , our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or license be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 12 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless Bea sports injury clinic LTD and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including
reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 13 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 14 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 15 CONFIDENTIALITY
All patient’s information and clinical records will be safeguarded by Bea sports injury clinic LTD and will remain confidential. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
Consultations and patient treatment details will not be discussed with anyone other than the patient or the legal patient’s care worker or guardian in case of a patient being under the age of 18.

In order to prevent unauthorised access or disclosure, we employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We have also put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will retain your information for a reasonable period or as long as the law requires.

Each practitioner working for Bea sports injury clinic Ltd will have access to these records only for the duration of their contract with us, and solely for the purpose of providing you with the most appropriate treatment. For more information, please review our privacy notice.

SECTION 16– GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 17– CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 

SECTION 18– BOOKING AN APPOINTMENT
Bea sports injury clinic LTD allows bookings to be made online, directly from our website or over the phone. Any bookings made online or over the phone will require a pre-paid deposit to be paid in order to secure the booking.

Bea sports injury clinic LTD reserve the right to cancel or not see any clients that have not secured their appointment with a deposit.

***Appointments UPDATE (COVID-19):
To allow for social distancing all patients are asked to arrive no longer than 5 minutes prior to the appointment’s time.

We reserve the right to cancel or postpone an appointment or treatment if you present with what appears to be COVID 19 symptoms.

The clinic will operate a controlled entry system to manage the number of people entering our clinic.

We will also need to limit the numbers in our waiting rooms. If the clinic reaches the maximum
capacity to allow social distancing, you may be asked to wait outside the clinic until your practitioner is ready.

Late arrival may result in reduced treatment time or forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time; however, should we need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

To reduce the contact time with your therapist we ask that you are prepared for your treatment by sending us a prefilled form with any medical conditions and reasons for treatment.

You will be asked to comply with our Safety Charter (available on our website), which includes wearing a mask (which will be provided on arrival), having your temperature taken and sanitising your hands on arrival.

To support our Safety Charter and allow social distancing we request that you attend the clinic on your own. If you require another adult to be present, this must be agreed in advance with your therapist.

SECTION 19 – APPOINTMENT RESERVATION DEPOSIT
Due to the large number of patients who failed to turn up to their appointments, we unfortunately have had to adopt the following policy in place as of 30 July 2020:
To book an appointment with us for any of our treatments, we take a fully refundable deposit for all our appointments including those that are free of charge. Deposits are fully refundable if you choose not to go ahead with your appointment. If you decide to go ahead with the appointment, this deposit then goes towards the payment of your treatment on the day of your appointment.

Should you need to cancel or reschedule we require that you cancel your appointment 24 hours before your appointment. Failure to give the full notice will result in the deposit being taken by the clinic. This allows us to manage our diaries and offer the appointment time to another patient.

If you have made a cancellation as mentioned above, all the refunds will be made in the fourteen (14) days following the date when you share with us your intention of cancelling the booking. The refunds will be made using the same payment method as the one used for the initial transaction.

SECTION 20 – APPOINTMENT CANCELLATION POLICY
We strive to provide excellent services to our patients. When an appointment is made, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient who needs our services.

To provide the best service possible, we promise to give you our full and undivided attention, we offer a strictly one-to-one service. For us to continue to offer such a high-quality service we need your help.

If you need to change or cancel your appointment, we request a minimum of 24 hours’ notice.
All appointments cancelled on the day of the appointment and no-show appointments will be considered a missed appointment and a full standard fee will be charged.

This policy applies to all our patients.
If a patient has a missed appointment, an invoice will be created, and the patient may not be rescheduled for future appointments until this outstanding amount has been paid in full. This will also result in you paying for all future treatments in advance.

If you arrive late for your appointment, we will do our best to deliver your full appointment slot time but please bear in mind this may not be possible and your full appointment fee will stand.

**Covid 19 update:
We will continue to operate our 24-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we ask that you contact us as soon as possible to re-arrange your appointment on 0116 367 7597.

If you have an appt booked with us and experience any CoVid like symptoms (including but not limited to fever, fatigue, new dry cough, difficulty breathing, sore throat or loss of smell or taste)
please contact us immediately. We will rearrange your appointment free of charge to a minimum of 14 days’ time.

This is also the case if a member of your household begins to show symptoms. This is to help us remain CoVid secure and keep you and our community safe. In all other cases please provide 24hrs notice if you cannot attend your appt so other clients on our waitlist can attend. Cancellations within 24hrs of your appt time and our normal cancellation policy applies.

SECTION 21 – HOW TO CANCEL AN APPOINTMENT
Please note 24 hours’ notice is required for all cancellations. Cancellations made less than 24 hours before the appointment time will be subject to a charge of 100% of the total treatment that was booked.

You can cancel or reschedule your appointment online provided you do this not less than 24 hours before the time of your appointment, by using the link provided in your original appointment confirmation email, by calling us on 0116 367 7597, or by email on contact@beasportsclinic.co.uk.

SECTION 22- GIFT VOUCHERS
Gift vouchers are valid for a full 12 months from the date of issue. Gift vouchers are not transferable for cash. Vouchers must be presented at time of treatment and cannot be used in conjunction with any offers or discounts. Gift vouchers will be emailed to the purchaser within 24
hours. If you would like the voucher sent by post instead, please email us on contact@beasportsclinic.co.uk

Late cancellation or failure to arrive for your designated appointment will result in a cancellation charge. Cancellation of a treatment within 24 hrs or failure to turn up without notice will incur a 100 % charge of the treatment price if the reserved treatment slot cannot be filled. Please be aware that this cancellation policy will also apply to treatments to be paid for by voucher. Bea sports injury clinic retains the right to refuse treatment or stop the treatment at any time.

SECTION 23- CONTACT INFORMATION
Questions about the Terms of Service? Please contact us by either email, or phone. Our details can be found on ‘Contact’ section of the website.

UPDATED 30/7/2020. These are our latest terms. Please check back regularly for updated Terms and Conditions. 

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